Data protection


This policy establishes the way we handle information we collect about you when your visit our websites. We attach great importance to the respect for privacy and our users' personal data. We also attach considerable importance to protecting your privacy and your personal data in the way in which we create, organise and perform our online and offline activities.

In order to maintain maximum protection for the personal data that we handle, our sites and the entities administrating them comply with the principles outlined in:

• The Recommendation of the OECD Council concerning Guidelines on the Protection of Privacy and Transborder Flows of Personal Data (C(80)58/FINAL)

• The European Directive 95/46/CE on the protection of personal data

Website administration 

All the websites we operate ( are administered by our head office in Belgium.


The specific practices outlined in this privacy policy only concern the websites listed above. External links to other bodies/entities connected to Mobile Clinic may appear on our sites because they may be partners or for advertising purposes. We recommend that you consult the other bodies/entities' privacy policies when visiting their websites.

We draw your attention to the fact that we are not responsible in any way whatsoever for the Privacy Policy or content of the other sites.

Specifications related to data usage and collection

In general, you can consult our websites without divulging any personal information. However certain services you use do require the collection and storage of a certain number of elements that are automatically identified: the date and time, IP address, domain name, browser and operating system used (if the browser communicates this information) address of the page or pages visited (if the browser communicates this information), the object requested and the state of the execution of the request. This data is collected using cookies, with the aim of improving our services, and to compile statistics.

We also store certain data of a personal nature that you provide voluntarily when using certain services.

Cookies and other devices

As mentioned earlier we collect anonymous information when one of our websites is visited, which allows us to better serve our customers. For example, we register the domains via which you access our websites, and measure visitors' activity on our websites, but the information remains anonymous. This information helps us to measure the number of surfers that consult each part of our sites and to make them more useful to visitors. This includes the periodic analysis of activity reports, which records this information to measure our servers' traffic, the number of pages visited and the level of demand for certain pages and interest in the different subjects . These reports may be stored indefinitely and used at any time and in any way to prevent security breaches and protect the integrity of the data on our servers. 

To collect this anonymous information we use different devices, including 'cookies'. A cookie is a piece of data, sent to your browser from a website, which is then stored on your hard drive. Cookies are found in the private sections of our sites (if the user registers); they serve to register the visitor's password so that he or she does not have to enter it during each visit. These cookies include the following information:

- IP address

- Certain categories requested during registration: User name, surname, first name, E-mail address and date of birth etc.

- If the user checks the box 'remember user name and password', these two elements are encoded and added to the 'cookie'

- If a user registered on one of our private sections returns to the site without logging in, the elements stored in the 'cookie' allow him or her to be identified (except if he or she has manually deleted the cookies, in which case the server will automatically generate a new cookie)

We inform you that you can refuse to allow 'cookies' to be stored on your hard drive by configuring your browser as follows:

For Microsoft Internet Explorer 6.0:

1. Select the 'Tools' menu then 'Internet options'.

2. Click the 'Privacy' tab

3. Select the desired level using the cursor.

For Microsoft Internet Explorer 5:

1. Select the 'Tools' menu then 'Internet options'

2. Click the 'Security' tab

3. Select 'Internet' then 'Personalize level' or 'Custom Level'

4. Locate the 'Cookies' category and select the option you want.

For Netscape 6.X and 7. X:

1. Select the 'Edit' menu > 'Preferences'

2. Privacy and Security

3. Cookies.

For Netscape Communicator 4.X:

1. Select the 'Edit' menu > 'Preferences'

2. Click the 'Advanced' option

3. "Cookies" section.

For Opera 6.0 and later:

1. Select the menu 'File' > 'Preferences'

2. Privacy.

Furthermore when we collect personal data that you provide when registering, we may extract some anonymous information and combine it with other information. This information, which may only be used and analysed at the aggregate level, helps us better understand certain user trends and profiles. It is never treated personally. If you do not want information linked to your transaction to be used in this way, you can either deactivate cookies or interrupt your registration at the query level.

We collect the personal data you provide when creating your private spaces, as well as in the context of orders, surveys, contests, or other forms, and in e-mails you send us.

We never link information stored in the cookie about a particular visitor with other personal information about him or her.

All our employees and operators that have access to personal data and are involved in handling the latter must respect their confidentiality.

Visitor's freedom of choice

It is not necessary to register on our websites. You can consult them if you do not wish to register or provide personal data but you will not be able to make purchases from the website or receive newsletters by e-mail. We respect your wishes and will never collect personal data that concerns you.

You can choose to create a private space on our websites and receive promotional e-mails or marketing information from our partners or us by selecting the desired options when registering.

All registrations respect the Opt-In that actively and systematically requires a voluntary action on your part. If you decide to register, the information you provide will be accessible to our entities' staff, who will use it in the context of event management. If you no longer wish to receive promotional information or marketing information from us or our partners, you just have to let us know by e-mail mentioned in the 'legal notices' section or using the unsubscribe link provided at the bottom of each newsletter.

Data transfer

If you choose to receive promotional e-mails or marketing information from other entities, we will only provide them with your e-mail address. However, be aware that these entities may employ different privacy practices.

We advise you to read their privacy policy carefully.

Right to access, correction and deletion

You have the right to access, correct and delete the data that concerns you.

With regard to the right of access: before sending you your personal data, we will ask you to provide us with proof of your identity. If you are not able to prove your identity we reserve the right to refuse to provide you with the personal data concerned. We strive to respond to these requests within a reasonable amount of time.

With regard to the right to correct and delete the information: the preliminary conditions are identical to those regarding right of access.


Our concern is to preserve the quality and integrity of your personal data. The technology and security policies applied by our technical service and ourselves allow us to protect the personal data of our users from any unauthorised access, misuse, alteration, unlawful or accidental destruction and any accidental loss of data. We constantly strive to improve our security procedures as technology evolves in order to maintain a maximum level of protection. Our staff and subcontractors that have access to personal data sign a written agreement that obliges them to respect the privacy of our visitors and the confidentiality of their personal data.

Private personal space

Some of our sites allow you to create a private space that provides you with access to a personalised Internet page. This address can be clearly identified: you access your personal Internet page by clicking the link 'OK' after identifying yourself by means of a login and password and authorise us to collect information from visits during this session. We use the information obtained in this way to offer you more efficient services.

External links

You will find links to external websites on all our sites. These links are used for editorial, documentary, advertising and payment purposes. We draw your attention to the fact that we are not responsible in any way whatsoever for the privacy policy or content of external sites.

Nevertheless we try and do everything possible to study the content of our partners and advertisers' sites before entering into any collaboration with them.

Advertising on our sites

On our websites you will find advertisements managed by our team or our partners' teams. Our internal advertising team filters advertisers.

On the other hand we are not responsible in any way whatsoever for adverts managed by external teams. However, if one of the advertiser sites displays illicit content or does not provide an adequate data security level, we will act immediately with the external teams to stop the advertisement in the briefest possible time frame.

Notification of changes

Creating new services on our sites may require changes to this policy statement on data protection. In this case we will announce the changes in this section.


If you have any questions concerning our data protection policy please contact us using one of the channels available to you, specified in our 'Legal Notices' section.

Office hours

Monday - Friday: 9:00 am - 6:00 pm

Weekend: Closed

Contact us

Contact information

  • Operational Offices :
    Rue des Astronomes 42 bte 1
    1180 Brussels

    Head office :
    Dieweg 54A
    1180 Brussels
  • Mobile phone : +32 (0) 476 53 05 19
    VAT : BE 0541.835.268
    Belfius : BE47 7512 0674 0180

Customer support